Privacy Policy

Last Updated: 31 March 2026.

Raabet9 ("we," "us," or "our") operates the online gaming platform accessible at raabet9-australia.com. We are committed to protecting the privacy and personal information of all individuals who interact with our platform. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches (NDB) scheme, and all applicable Australian state and territory gambling regulations.

By accessing or using our services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us at [email protected].

1. About This Policy

This Privacy Policy applies to all users of our services, including visitors browsing our platform, registered account holders, former customers, and any individuals whose personal information we may process in connection with our operations.

This policy is designed to meet our obligations under:

Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).
Privacy and Other Legislation Amendment Act 2024 (Cth), including enhanced enforcement provisions effective from 2025.
Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act.
Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).
Interactive Gambling Act 2001 (Cth) and its 2017.
Applicable state and territory gambling.
Where applicable to international users, the General Data Protection Regulation (GDPR) (EU) 2016/679.

We review and update this policy regularly to ensure ongoing compliance with legislative changes. The most current version is always available on our platform.

2. Information We Collect

We collect personal information that is reasonably necessary for the provision of our services, fulfilment of legal obligations, and protection of your account. The categories of personal information we may collect include:

2.1 Identity and Contact Information

Full legal name, date of birth, and.
Residential address, email address, and telephone.
Government-issued identification documents (e.g, passport, driver's licence) for identity verification.

2.2 Financial Information

Bank account details, credit or debit card information, and e-wallet credentials used for deposits and.
Transaction history, payment records, and source of funds documentation as required under the AML/CTF Act 2006.

2.3 Account and Gaming Activity

Account registration details, login credentials, and account.
Betting history, wagering patterns, game participation records, and session logs.
Responsible gambling self-assessments, deposit limits, cooling-off periods, and self-exclusion.

2.4 Technical and Device Information

Internet Protocol (IP) address, browser type, and.
Device identifiers, operating system, and time zone.
Referring URLs, pages visited, session duration, and interaction logs.
Cookie identifiers and similar tracking technologies (see Section 10).

2.5 Communications

Correspondence with our customer support team via email, live chat, or.
Records of complaints, feedback, and dispute resolution.
Marketing preferences and opt-in or opt-out.

2.6 Sensitive Information

We may, in limited circumstances, collect sensitive information as defined under the Privacy Act 1988 (Cth), including health information related to responsible gambling assessments or self-exclusion requests. Sensitive information is only collected where you have provided explicit consent or where we are required to do so by law.

3. How We Collect Personal Information

In accordance with APP 3 (Collection of Solicited Personal Information), we collect personal information only by lawful and fair means. We collect information:

Directly from you when you register an account, complete identity verification, make transactions, contact customer support, or respond to surveys and.
Automatically through your use of our platform, including via cookies, log files, and analytics.
From third parties, including identity verification providers, payment processors, fraud prevention services, credit reference agencies, and regulatory bodies where permitted or required by law.
From publicly available sources, where relevant to fraud prevention, compliance checks, or account.

Where we collect personal information from third parties, we take reasonable steps to ensure that collection complies with the APPs and that individuals are notified of such collection as soon as practicable.

4. Purpose of Collection and Use

Under APP 6 (Use or Disclosure of Personal Information), we only use or disclose personal information for the primary purpose for which it was collected, or for a directly related secondary purpose that you would reasonably expect. We use your personal information for the following purposes:

Account creation and management: Establishing, verifying, maintaining, and securing your user.
Service delivery: Processing deposits, withdrawals, bets, and game.
Identity verification and KYC compliance: Verifying your identity and age as required by applicable gambling laws and AML/CTF.
Legal and regulatory compliance: Fulfilling obligations under the Interactive Gambling Act 2001, AML/CTF Act 2006, taxation laws, and responsible gambling frameworks including the National Consumer Protection Framework (NCPF) for Online.
Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, cheating, and other unlawful.
Responsible gambling: Monitoring gaming activity to identify problem gambling indicators and applying protective.
Customer support: Responding to enquiries, resolving disputes, and improving our.
Marketing and communications: Sending promotional offers, newsletters, and updates where you have consented, in compliance with the Spam Act 2003 (Cth).
Analytics and improvement: Analysing usage patterns to improve platform performance, functionality, and user.
Legal proceedings: Exercising or defending legal rights and.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may disclose your personal information to:

5.1 Service Providers and Partners

Third-party service providers who assist us in operating our platform, including payment processors, identity verification services, IT service providers, cloud storage providers, and analytics companies. These parties are contractually required to handle your data in accordance with the APPs and maintain appropriate data security standards.

5.2 Regulatory and Law Enforcement Authorities

We may disclose personal information to the Australian Transaction Reports and Analysis Centre (AUSTRAC), state and territory gambling regulators, the Office of the Australian Information Commissioner (OAIC), the Australian Federal Police, and other government bodies where required or authorised by law.

5.3 Legal and Professional Advisors

Solicitors, barristers, auditors, and insurers as necessary for the conduct of legal matters, regulatory proceedings, or business operations.

5.4 Business Transfers

In the event of a merger, acquisition, restructure, or sale of assets, your personal information may be transferred to a successor entity, subject to equivalent privacy protections.

5.5 With Your Consent

We may disclose your information to other parties where you have provided express consent.

All third parties to whom we disclose personal information are required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, or equivalent standards.

6. Cross-Border Disclosure of Personal Information

In accordance with APP 8 (Cross-Border Disclosure of Personal Information), where we transfer personal information to overseas recipients — such as technology providers or group entities located outside Australia — we take reasonable steps to ensure the recipient handles the information in a manner consistent with the APPs.

Where we cannot ensure equivalent protection, we will seek your consent or rely on a legal exception under the Privacy Act 1988 (Cth). We will not transfer data to overseas parties unless reasonable protections are in place.

For users within the European Economic Area (EEA) or where the GDPR applies, international data transfers are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission, or another lawful transfer mechanism under Chapter V of the GDPR.

7. Legal Bases for Processing

We process your personal information on the following legal grounds:

Contractual necessity: Processing is required to fulfil our obligations under our Terms and Conditions when you register and use our.
Legal obligation: Processing is required to comply with the Privacy Act 1988, AML/CTF Act 2006, Interactive Gambling Act 2001, taxation laws, and other applicable.
Legitimate interests: Processing for fraud prevention, platform security, and business analytics, where these interests are not overridden by your privacy.
Consent: Where you have provided explicit consent for specific processing activities such as marketing communications or sensitive information.

For users to whom GDPR applies, Article 6 of the GDPR provides the corresponding legal bases: Article 6(1)(b) (contract performance), Article 6(1)(c) (legal obligation), Article 6(1)(f) (legitimate interests), and Article 6(1)(a) (consent).

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Our standard retention periods are:

Data Category	Retention Period
Identity and KYC documents	7 years after account closure
Financial and transaction records	7 years (AML/CTF Act requirement)
Gaming activity and session logs	5 years from collection
Technical data and cookies	Up to 2 years from collection
Customer communications	3 years from last interaction
Marketing consent records	Until consent is withdrawn, plus 2 years

Upon expiry of the applicable retention period, personal information is securely destroyed or permanently de-identified. Where data is required for ongoing legal proceedings or regulatory investigations, retention may be extended accordingly.

9. Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, modification, disclosure, misuse, interference, or loss. These measures include:

Encryption: Industry-standard SSL/TLS encryption for data transmitted between your device and our.
Access controls: Role-based access restrictions ensuring only authorised personnel can access personal data.
Secure infrastructure: Servers and databases protected by firewalls, intrusion detection systems, and regular security.
Staff training: Regular training for staff on data protection obligations and security.
Incident response: Documented procedures for responding to security incidents and data.

Notwithstanding our security measures, no data transmission over the internet is entirely secure. We encourage you to safeguard your account credentials and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your experience on our platform. Cookies may be used to:

Maintain your login session and account.
Remember your language and regional.
Analyse traffic patterns and platform.
Deliver relevant promotional content where you have.
Detect and prevent fraudulent.

You may configure your browser to decline non-essential cookies; however, this may affect the functionality of certain features. A detailed Cookie Policy is available on our platform.

11. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access your personal information held by us (APP 12).
Correct personal information that is inaccurate, out of date, incomplete, or misleading (APP 13).
Complain about a breach of the APPs to us or to the OAIC.
Withdraw consent for processing based on consent, subject to any legal obligations we may have to retain data.

Where the GDPR applies, you additionally have the right to:

Erasure ("right to be forgotten"): Request deletion of your personal data in circumstances provided under Article 17 GDPR.
Restriction of processing: Request that we limit how we use your data under Article 18 GDPR.
Data portability: Receive your personal data in a structured, machine-readable format under Article 20 GDPR.
Object to processing: Object to processing based on legitimate interests under Article 21 GDPR.
Rights related to automated decision-making: Not be subject to solely automated decisions with significant effects under Article 22 GDPR.

To exercise any of your rights, please contact us at [email protected]. We will respond within 30 days of receiving your request. We may need to verify your identity before processing your request.

12. Notifiable Data Breaches

Under the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act 1988), we are required to notify the OAIC and affected individuals if an eligible data breach occurs — that is, a breach that is likely to result in serious harm to individuals whose information is involved.

In the event of a suspected or confirmed eligible data breach, we will:

Conduct a prompt internal.
Notify the OAIC as soon as.
Notify affected individuals in accordance with legislative.
Take immediate remedial action to contain and mitigate the.

Notifications will include a description of the breach, the types of information involved, steps we have taken, and recommended actions for affected individuals.

13. Responsible Gambling and Data

In fulfilment of our obligations under Australian responsible gambling frameworks, including state and territory codes of practice and the National Consumer Protection Framework (NCPF) for Online Wagering, we may use your gaming activity data to:

Monitor betting behaviour for indicators of problem.
Apply account restrictions, deposit limits, time-out periods, and self-exclusion.
Refer users to responsible gambling support.
Comply with mandatory reporting requirements to gambling.

Information related to responsible gambling measures, including self-exclusion records, is handled with the highest level of confidentiality and is not used for marketing purposes.

14. Children's Privacy

Our services are strictly for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal information, we will promptly delete that information and close the associated account. If you believe a minor has registered with us, please contact us immediately at [email protected].

15. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by email to the address associated with your account and by prominently displaying a notice on our platform. The updated policy will be effective from the date specified at the top of the document. Continued use of our services after the effective date constitutes acceptance of the updated policy.

17. Contact Us and Complaints

If you have any questions, concerns, or complaints about how we handle your personal information, or if you wish to exercise your privacy rights, please contact our Privacy Officer:

Email: [email protected].

We will acknowledge your enquiry within 5 business days and aim to resolve complaints within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au.
Phone: 1300 363 992.
Mail: GPO Box 5218, Sydney NSW 2001.

For users in the European Economic Area, you may also lodge a complaint with your local data protection supervisory authority as provided under Article 77 of the GDPR.

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Notifiable Data Breaches scheme, the Privacy and Other Legislation Amendment Act 2024 (Cth), and applicable gambling legislation. It is intended to provide clear and transparent information about our personal information handling practices.

🎲

raabet9 Casino

Welcome Bonus

Claim Bonus at raabet9 →